Macallan Genesis

Delivery

You can get free standard USA delivery if you place an order with us today.

If you want your items to be delivered quickly, there is even a next-day delivery available for the orders that you place before 1 PM.

Please note: The deliveries to some postcodes may need extra days to arrive. So, depending on where you’re ordering from, the delivery can take 3 to 4 working days and may come with additional charges.

We also ship to several international destinations, including the UK. To see estimated pricing in your local currency, you can simply change your country/location.

All shipments are sent via tracked courier services to be sure of the safety and reliability of your order. Once your package is dispatched, you’ll receive an email from us with a link you can use to track your order’s progress at all stages until it arrives at your doorstep.

We try to provide a transparent shopping experience and make sure that your order arrives on time and in perfect condition.

If you have any questions about delivery times, costs, or tracking, feel free to contact our support team. Get in touch with us on the phone at +1 509-253-8590 or write to us at inquiries@primevintagecellars.com.

Returns

We are committed to delivering your order to you in perfect condition. However, if you get an item that is damaged during transit or considerably different from what you ordered, we will arrange a return through courier and issue you a full refund.

But if you want to be eligible for it, you must inform us within 24 hours of receiving the item. Once we get the returned product, we will process your refund. This will be credited to your original payment method.

Non-Refundable Items

Please note that some of the items can’t be refunded unless they are faulty. These include:

• Personalized and bespoke products that have been customized specifically for you
• Made-to-order items, which are produced based on individual requests
• Items with broken seals, as these cannot be resold

We recommend that you thoroughly inspect your order upon delivery and get in touch with us immediately if you find there is an issue. Being prompt in communication will give us a chance to resolve the matter as quickly as possible.

For any return inquiries, please reach out to our customer support team, who will be happy to assist you with the process. We are always trying to provide our customers with a comfortable shopping experience and resolve any concerns to their satisfaction.

Cancellation

If, for some reason, you want to cancel your order, you have up to 14 days from the date you received your delivery to do so.

But please note that bespoke or personalized items can’t be canceled unless they are faulty. These custom-made products are exempt from cancellation because of their unique nature.

When you’re canceling an order, you are responsible for covering the return shipping costs, as Prime Vintage Cellars does not cover these expenses. Returned items must be sent back within 14 days of your cancellation request. Once we get the returned items and confirm that they are in their original condition, your refund will be processed.

To cancel your order, please reach out to our Customer Services team as soon as possible; they will guide you through the process and provide you with the necessary return instructions. If your item is faulty, please inform our team, and we will assist you with the next steps to be taken.

We want to make sure that you have a hassle-free cancellation process while upholding our commitment to quality and customer satisfaction.

If you have any questions regarding cancellations or returns, please do not hesitate to reach out to our support team for help.